Problèmes d'utilisation avec les abonnements achetés via l'App Store

Some users can’t use their AdGuard VPN subscription purchased through the App Store. Ce problème peut survenir dans deux cas :

if an incorrect Apple ID was used for this App Store purchase
or if you hid your email address from app developers

Pour résoudre ce problème, veuillez suivre ces étapes :

Go to iOS Settings → [your Apple ID name] → Media & Purchases → View Account.
Make sure that the email address matches the one you use for your Apple ID.
If the email addresses do not match, please email to support@adguard.com: describe your problem and provide us with the address used for the App Store.
If the email addresses match, navigate to Apple ID → iCloud → Hide My Email, find our app in the list, copy the email address, and send it to support@adguard.com along with a description of your problem. Usually, such an email address ends with @privaterelay.appleid.com or @icloud.com.

Once the support team has the email address you used for the purchase, they’ll transfer your subscription to the correct account and you’ll be able to start using it. They also may ask for additional information to verify that it’s you. Vous pouvez fournir à l’équipe d’assistance votre reçu d’achat Apple pour accélérer le processus.