ログの収集と送信方法

AdGuard VPN for iOS の使用時に問題が発生した場合、アプリのログを送信することで問題についての情報をお知らせいただくことが可能です。

通常ログの収集と送信

By default, AdGuard VPN for iOS uses the Default logging level. It collects basic data about running app processes. デフォルトログを送信する方法は以下の通りです:

1. Connect to AdGuard VPN for iOS. If possible, repeat the actions that led to the error. Note the exact time when the error occurred (e.g., 15:35).

2. Open AdGuard VPN and tap the Settings ⚙ icon in the lower right corner of the screen. Select Support, then tap Report a bug.

3. フォームに、折り返し連絡用メールアドレスを入力し、見つかった問題についての概要、再現方法、発生時間などを記述してください。 If you can’t reproduce the problem, specify as accurately as possible when it last occurred.

4. Check the Send app logs and system info checkbox. When you send your report, your logs will be attached to it.

5. Tap Send.

info

もし、別の方法でログをお送りいただく方が便利な場合は、手動でログをエクスポートすることができます。 To do this, go to Settings → General → Advanced and tap Export logs and system info.

Collecting and sending detailed logs

In most cases, the default logging level is sufficient to track possible bugs. However, sometimes more detailed technical information about the device and connections may be required. In this case, our support team will ask you to enable the Extended or Extreme logging level. 拡張ログを送信する方法は以下の通りです:

1. Open AdGuard VPN for iOS and tap the Settings ⚙ icon in the lower right corner of the screen.

2. Select General and then Advanced.

3. In the Logging level section, select Extended or Extreme.

4. Repeat the actions that led to the error and note the time when it occurred (e.g., 14:23).

5. 「ログ・レベル」を「デフォルト」に戻します。

6. Go back to Settings, tap Support and then Report a bug.

7. In the opened form, enter your email address for feedback and describe the error found, including the exact time when this error occurred.

8. Make sure that Send app logs and system info is checked and tap Send.

info

もし、別の方法でログをお送りいただく方が便利な場合は、手動でログをエクスポートすることができます。 To do this, go to Settings → General → Advanced and tap Export logs and system info.