로그 수집 및 전송 방법

iOS용 AdGuard VPN을 사용하는 동안 문제가 발생하면 앱 로그를 전송하여 알려주세요.

일반 로그 수집 및 전송

By default, AdGuard VPN for iOS uses the Default logging level. It collects basic data about running app processes. 이러한 로그를 보내려면 다음 단계를 따르십시오.

1. Connect to AdGuard VPN for iOS. If possible, repeat the actions that led to the error. Note the exact time when the error occurred (e.g., 15:35).

2. Open AdGuard VPN and tap the Settings ⚙ icon in the lower right corner of the screen. Select Support, then tap Report a bug.

3. 열리는 양식에 이메일 주소를 입력하고 발견한 오류를 설명하고 이 오류가 언제 발생했는지 알려주세요. If you can’t reproduce the problem, specify as accurately as possible when it last occurred.

4. Check the Send app logs and system info checkbox. When you send your report, your logs will be attached to it.

5. Tap Send.

info

다른 방법으로 로그를 보내는 것이 편하다면 직접 로그를 내보내도 됩니다. To do this, go to Settings → General → Advanced and tap Export logs and system info.

Collecting and sending detailed logs

In most cases, the default logging level is sufficient to track possible bugs. However, sometimes more detailed technical information about the device and connections may be required. In this case, our support team will ask you to enable the Extended or Extreme logging level. 이러한 로그를 보내려면 다음 단계를 따르십시오.

1. Open AdGuard VPN for iOS and tap the Settings ⚙ icon in the lower right corner of the screen.

2. Select General and then Advanced.

3. In the Logging level section, select Extended or Extreme.

4. Repeat the actions that led to the error and note the time when it occurred (e.g., 14:23).

5. 로깅 수준을 기본으로 다시 전환합니다.

6. Go back to Settings, tap Support and then Report a bug.

7. In the opened form, enter your email address for feedback and describe the error found, including the exact time when this error occurred.

8. Make sure that Send app logs and system info is checked and tap Send.

info

다른 방법으로 로그를 보내는 것이 편하다면 직접 로그를 내보내도 됩니다. To do this, go to Settings → General → Advanced and tap Export logs and system info.